![]() ![]() The guide is published by NCTD on paper and is also available on the website. ![]() A 'Rider Report' can be a complaint, compliment, or comment.ģ.4 Rider's Guide: Guide book for public transit in North County. Nextfare is a trademark of Cubic Corporation.ģ.3 Rider Reports: NCTD's Customer Service Feedback database. ![]() Exceptions, as noted above, can be authorized pursuant to this procedure.ģ.1 Humminqbird: Regional software in which Ticket Vending Machine, Compass Card use, farebox, and vault reports can be reviewed.ģ.2 Nextfare: Electronic fare collection system that includes fare boxes, ticket machines, coin and currency vaults, magnetic card processors, smart card readers, ticket processors, smart cards and magnetic encoded cards containing programming for use with the electronic fare collection system. This policy is referenced in NCTD Rider's Guide, on all NCTD Ticket Vending Machines (TVM), and on the front page of NCTD's online/mobile ticketing sites. NCTD subscribes to a general 'No Refund' policy for all tickets or passes purchased by customers however, we recognize that due to various extenuating circumstances, exceptions to that policy may be appropriate. This administrative policy and procedure applies to all NCTD staff members tasked with and/or responsible for receiving, filing, approving and/or denying specific customer refund requests for transit tickets or passes. This administrative policy and procedure outlines North County Transit District's (NCTD) customer refund process, including the parameters for approving or denying a refund request for passenger tickets or passes. ![]()
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